Why is my ranking showing as "n/a"?

When you use our Rank Tracking tools, you may see a "n/a" result.

Depending on the tool, here is what "n/a" means:

Rank Tracker checks for the Top 100 results in Google, therefore "n/a" means that at the time the check was carried out your site did not rank in the Top 100 results for that particular keyword.
Local Tracker checks for the Top 20 local rankings on Google, therefore "n/a" means that at the time the check was carried out your business did not rank in the Top 20 results for that particular keyword.
Instant Check checks for the Top 100 results on Google, therefore "n/a" means that at the time the check was carried out your site did not rank in the Top 100 results for that particular keyword.
YouTube Tracker checks for the Top 100 results on YouTube, therefore "n/a" means that at the time the check was carried out your video did not rank in the Top 100 results for that particular keyword.

Below is an example of an "n/a" result in Local Tracker, which means at the time that the check was ran (2 days ago), the business was not found in the Top 20 local rankings on Google.



How is "n/a" result shown on a graph?

Note that an "n/a" result will show on the graph as a number over 100 or 20, whichever maybe applicable depending on the tool. Below is an example of how "n/a" rankings show up on a Local Tracker graph.



When I check directly in Google, my website/business shows in the Top 100 or Top 20 but it shows as "n/a" on SERPed.

Note that if you have searched for your website/business in Google or clicked on the website/business a few times before, this may affect Google's search results for you as Google may have personalized the results based on previous searches and clicks and the website/business may appear higher for you than they do for others.

If you are unsure whether the "n/a" result is correct because when you manually checked it on Google it appears to be in the Top 100 or Top 20, we suggest you try out our new SERP Checker.

Simply enter the search term, location, choose between Google Search (organic web results) and Google Maps (organic local results) and SERP Checker will display Google's search results for the location you entered.



If the website/business also shows up in the Top 100 or Top 20 (as applicable) in the SERP Checker results, you may contact our support staff either through live chat or by submitting a ticket.
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