SERPed HelpDesk

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• How to become an affiliate?

  Our affiliate program is available to join via Clickbank. First, you must create a Clickbank account Once this is done, visit this page and click on "Promote". This will open a modal window where you are invited to enter your ClickBank account nickname. Enter it and click on "Generate Hoplinks". This will generate your affiliate link. This is the link yVery popular

• How does Rank Tracker Credits work?

  Rank Tracker Credits The credits in Rank Tracker do not reset as they do for the other tools, as the keywords you have added are regularly rechecked (depending on the recheck period you have chosen). If you want to track new keywords but don't have enough credits, you can either delete some keywords, or you can purchase a credit package.Popular

• How can I delete a keyword in Rank Tracker?

  To delete a keyword, open 'Rank Tracker' and click on the site in question. Then, select the keyword(s) you want to delete using the tick box(es) on the left and click on 'Delete Selected' in the horizontal bar that appeared at the bottom of your screen. Finally, click on 'Delete' to confirm. For 'Local Tracker', use the same method.Some readers

• Do you provide tutorials on how to use your tools?

  Yes, we do. There is a video tutorial for each tool. Click on the orange 'Bulb' icon at the top right of your screen and click on 'Video Tutorials'. This is where you will find our video tutorials. Hover over the video you want to watch and click on the 'Play Video' button.Some readers

• How can I downgrade?

  To downgrade, click on your profile picture at the top right of your screen and click on 'Subscriptions'. Click on the 'Manage Subscription' button. You will then be directed to a page where you will be able to downgrade your account. Click on the 'Downgrade Account' button, briefly explain that you would like to downgrade and submit the ticket. Your account will be downgraded by our support staff within the next 24 business hours.Some readers

• How can I delete a site?

  To delete a site, open Site Manager and click on the site in question. Then, click on the'3-dot icon on the right (under the SEO Audit tab) and click on Remove Site. Finally, click on **Delete ** to confirm. Note that all data for the site from other tools, for example, Uptime Monitor, Rank Tracker, Backlinks Manager and so on will also be deleted. ![](https://storage.crisp.chat/usersSome readers

• How can I delete a project?

  You currently cannot delete a project, but you can make a project disappear by removing all the sites within the project. Empty projects are not displayed, except in the list of projects you see when adding a new site to 'Site Manager'. To remove a site please refer to this article.Some readers

• The tool I'm trying to use doesn't seem to work, am I doing something wrong?

  First, please watch the video tutorial of the tool in question. To access video tutorials, click on the orange 'Bulb' icon at the top right of your screen and click on 'Video Tutorials'. This is where you will find our video tutorials. Hover over the video you want to watch and click on the 'Play Video' button. If you believe this is a bug, you can submit a ticket. To submit a ticket, click on the orange 'Bulb' icon and click on 'Submit a Ticket'. Our friendly support staff will get in touch wiSome readers

• How can I move a site from a project to another?

  To move a site from a project to another, open 'Site Manager' and click on the site in question. Click on the '3-dot' icon on the right of your screen (under the 'SEO Audit' tab) and click on 'Edit Site'. Finally, select a new project from the drop-down list and click on 'Save'.Some readers

• How to change password, profile picture, turn off notification and rejoin/reactivate your account?

  Changing password To change your password, click on your profile picture at the top right of your screen and click 'My Profile'. Then, click on the 'Change Password' button under 'Login Information'. Finally, enter your old password (once), new password (twice) and click on 'Save Details'. Changing profile picture To change your profile picture, click on your profile picture at the top right of your screen and click on 'My Profile'. Then, hover over your profile pic and click on 'ChanSome readers

• How can I change the name of a project?

  To change the name of a project, open 'Site Manager', hover over the project name you want to change and click on the 'Pen' icon. Enter a new project name and click on 'Update'.Some readers

• Requesting A New Feature

  You can request a new feature by going to our Feedback page This feedback system has been setup because we have a very large to-do list and want to prioritize upcoming features, based on popularity. If the feature you want to request is already listed there, please vote for it and feel free to add any comments. If the feature is not on there, please do add it as a new feedback.Some readers

• How can I change competitors?

  To change competitors, open 'Site Manager' and click on the site in question. Click on the 'Competitors' tab. Then, click on the 'Add/Edit' button located on the right of your screen. Finally, replace old competitor URLs with new ones and click on 'Save'.Few readers

• How can I restore a site?

  To restore a site, log into your cPanel account and launch the 'Backup Wizard', which is located under 'Files'. Then, click on the 'Restore' button on the right and follow the on-screen instructions. For more information, please read this tutorial from 'Restore a portion of your site'.Few readers

• How can I change the name of a site?

  To change the name of a site, open 'Site Manager' and click on the site in question. Click on the '3-dot' icon on the right of your screen (under the 'SEO Audit' tab) and click on 'Edit Site'. Finally, enter a new site name (in the first field) and click on 'Save'.Few readers

• What does N/A mean in your Rank Tracker results?

  N/A means that your site was not found in Google's Top 100 results. This likely means that your domain does not rank for the keywords you added.Few readers

• How can I upgrade?

  To upgrade, click on your profile picture at the top right of your screen and click 'Go Ultimate' or 'Go Enterprise'. You will then be directed to a page where you will be able to compare membership plans. Once you have made your choice, click on the 'Upgrade Now' button, and you will be upgraded instantly.Few readers

• Is my information safe?

  Yes, your information is safe and will never be shared or sold. Several layers of security protect your information. Please do NOT share your login details with anyone.Few readers

• Where Can I See Site Traffic?

  Where can I see site traffic? You can view the estimate monthly organic traffic and paid traffic for any website through our Site Explorer tool. You can read more about Site Explorer here.Few readers

• Is there dark mode option?

  SERPed.net does not have a dark mode, but it is possible to use third party applications, for example: Dark Mode - Night Eye for Chrome, Dark Reader for Safari, or Dark Mode - Night Eye for Firefox, or another similar browser extension to turn the interfaceFew readers

• Problems Connecting SERPed to Google My Business (GMB), Google Analytics, Facebook, Instagram, Twitter, LinkedIn & YouTube

  When connecting SERPed to Google My Business (GMB), Google Analytics, Facebook, Instagram, Twitter, LinkedIn & YouTube, please ensure the following: Google My Business (GMB) is connected with either the business owner's Google account or a Google account that has "manager" access to that particular Google Business Profile. You can read more about adding owners and managers to Google Business Profile here.Few readers